At Saskia Trails, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied with your order, please review our Return and Refund Policy below.

1. Eligibility for Returns

We only accept returns under the following conditions:

  • The product is damaged or defective upon delivery.

  • The product is incorrect (not the item you ordered).

We do not accept returns for any other reasons, as we only offer Cash on Delivery (COD) payment, and once the product has been delivered, it is considered final.

2. Return Process

If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order. To initiate a return, please email us at [email protected] with the following details:

  • Your order number

  • A description of the issue (damaged or incorrect product)

  • Photos of the product showing the damage or incorrect item

Once we verify the issue, we will guide you through the return process.

3. Refund Process

Once your returned product is received and inspected, we will issue a refund for the total order amount. Refunds will only be processed to the same address you provided during the order. Please note:

  • The refund will be processed within 7 business days after we confirm the return and inspect the product.

  • Refunds will be made using the same method as your original payment, which in this case, will be via Cash on Delivery (COD).

4. Conditions for Return

  • Products must be returned in their original, unused condition with all packaging, tags, and labels intact.

  • We reserve the right to reject returns that do not meet the above conditions.

5. Non-returnable Items

Due to the nature of our business, the following items are non-returnable:

  • Products that have been used or opened.

  • Products that do not show any damage or defect upon delivery.

6. Shipping Charges

If the return is due to a damaged or incorrect product, we will cover the cost of return shipping. In any other case, the customer will be responsible for the return shipping charges.

7. Exchange Policy

We do not offer exchanges. If you wish to exchange a product, you will need to follow the return process and place a new order.

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please reach out to us at:

Email: [email protected]